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Help

Get support

Contact a person, report a bug or send feedback.

In the app

Open the account menu at the bottom of the sidebar:

  • Contact support: a person reads it and replies by email, usually within a day. Your account email is the reply address.
  • Report a bug: tell us what happened and what you expected.
  • Send feedback: tell us what would make Statefold better.

You can attach up to three screenshots (PNG, JPEG or WebP, 5 MB each). Bug reports and feedback are sent without your conversation or account details.

By email

Write to support@help.statefold.sh.

What to include

The thread link, the approximate time, what you expected and what happened. Review screenshots for private content before attaching them. Never include API keys, access tokens or private files.

Service status

The status page shows the state of the app, database, billing and email. Recent changes are in the changelog.